The Q-net Pro system is the best solution for organizing a complex customer turnover for top requirements.
Most important features:
Three tasks on one ticket
Should the customer need to arrange different tasks at a time, it is not necessary to take a ticket to each one, as upto three tasks can be chosen on one ticket. The software guarantees that a customer can not be called to more than one counters at the same time.
Forwarding a customer
With the help of the keyboard, the clerk can forward the customer to another task or another counter. In this case also, the software ensures to call the next customer by the arrival order.
Handling unlimited number of tasks
In case of using touch screen ticket dispensers, buttons can be dedicated to tasks or task groups. By pushing the task group buttons further submenus will appear on the screen. With the help of this dynamic (sub)menu solution Q-net Pro is able to display any number of tasks.
Appointment system
The Q-net Appointment System is cooperating with the Q-net Pro queue management system providing the possibility for the customers to reserve an appointment with a clerk by a specified time. In this way the waiting time spent in the office can be decreased, providing more pleasant conditions. The office work become more organized, the comfort of the customers changes for the better.
OMS Solution
This software provides central statistics for Q-net Pro queue management systems.
It is collecting the statistical data from the branch databases of Q-net Pro systems to a central 'head office' database. With the help of this database the software offers a complete overview of the queuing statistics of the branches with the possibility of comparison and other further processes. The software works through TCP/IP wide area network. For the communication uses secure TCP ports.
Media player solution (SH06)
The SH06 media player application is running on a dedicated PC connected to any LCD display showing media content, the usual waiting area display information of a queue management system, news content from RSS feed and a moving text. These four types of content are variable in the big selection of templates, allowing great flexibility for the users.
Waiting list
If the administration can not be completed yet for some reason, the customer can be put on to a waiting list. During this time the clerk can call other customers, before calling the one on the waiting list again. The user can select between global and local waiting list. In the first case the clerk can call back the customer from any keyboard being in the system, in the second case only from the keyboard, from which the customer was put to the waiting list.
Five different languages
Should the compound of the customers be different by nation, the Q-net Pro queue management system is able to serve customers in different languages. It prints the ticket, calls the customer in the language chosen to that clerk who speaks the relevant language. The touch screen ticket dispenser can handle five languages.
Voice-file calling
Playing a voice file calls the customer on the chosen language like e.g.: 'Customer No.221, please go to position No.3!'.
Software keyboard (KC04)
Q-net Pro offers software keyboard, which is a sterling substitute of the usual keyboard. It can be installed on the clerks' computers using Windows operating system. Its major advantage is that it does not require any room on the table and can be run parallel to any kind of program. On the other hand it does not require any cabling works, so it is much easier and cheaper to install such a system. On request, the software keyboard can be complemented e.g. with a questionnaire, or other solutions.
Different tasks and opening hours by days(KC04)
Customer offices, banks, etc. do not necessarily attend all the tasks every day or at the same time. With the help of task profiles, the user can define which day which task groups should be attended in the office. Individual opening hours can also be adjusted here by tasks.
Besides customer area management, the Q-net Pro queue management system provides actual info about the actual situation in the customer area and detailed statistical reports about every activity in the workflow.
Online monitoring
On this screen one can follow up the name of the clerks working and number of the customers waiting for a certain counter. In case there are several counters serving the same task, the number of the customers waiting is going to be proportional to the number of the counters. One can get information about the number of customers in the waiting area in certain hours of the day, the number of the tasks requested, and also how many customers are waiting in the customer area currently for which task. Furthermore, the priority of customers might be changed and the so called VIP function comes in with this feature. The software makes a continuous control of the customer area available and helps to decide about the quick necessary interferences, e.g.: opening of a new counter, reorganizing tasks by clerks or by counters, etc...
Statistical module
Statistical data help to evaluate the need for a certain task, the real time of execution and also the capability of clerks. These information enable to plan an optimal and efficient customer service. The statistics of the Q-net Pro software provides information on clerks, customers or tasks about the requested period of time even for years retrospectively. Weeks later, it is still possible to find data of the ticket number of a certain customer, visiting any of the branches, like the time of arrival, tasks chosen, number of the caller counter, length of the administration time, way of redirection, time of leaving, etc. This feature helps to avoid or treat the incidental customer complaint. The statistical data can be exported into Excel or can be displayed in a diagram.
Configuration
All particular operational points of the
Q-net Pro queue management system can be configured individually with the help of a simple client software even from long distance, connected to a network in an extremely simple and user-friendly way.
Customization
Despite the big number of features end-users might have new requests. With the help of our experts we are stadily developing new features to meet the new demands.
Choosing the clerk by digital photo
Should the nature of a service demand, the required clerk may be chosen by personal digital photo. This feature helps to execute dedicated customer service which can be very important e.g.: at private banking.
Capacity |
|
Q-net Pro can handle |
Practically any number of counters |
Any number of counter displays |
Any number of waiting area displays and display groups |
Any number of ticket dispenser |
Further details |
Keyboards are compatible with the one of Q-net Standard |
All the displays are compatible with each other |
Thermal paper roll: 3 inch, diameter: 80 mm (for cca 1000 tickets) |
Repeated call is possible |
Transfering of the customer to another counter is possible |
